Care & Resolution
We believe every gift should be a moment of delight. Whether you need to return an item, share feedback, or require assistance, our team is here to support you with the same care we put into our curation.
replay Returns & Exchanges
Change-of-mind returns
We offer a 30-day return window for items that do not meet your expectations. Items must be returned in their original packaging, unused, and in resaleable condition. Return shipping costs are the responsibility of the customer unless otherwise agreed.
Exclusions for Perishable & Personalised Items
Personalised products are non-refundable and cannot be returned or exchanged. This includes personalised engravings and custom gift boxes. Perishable goods such as artisanal food hampers and fresh florals are also excluded. These exclusions do not apply when an item arrives faulty, damaged or does not match the agreed personalisation.
Damaged Orders
Should your order arrive in less than perfect condition, please notify us within 48 hours of delivery. Include your order number and clear photography of the damage so we can expedite a replacement.
visibility Accessibility Commitment
"We strive to make our gifts accessible to everyone." Morrow & Moss is dedicated to ensuring our digital experiences and physical products are inclusive. If you encounter any barriers on our site, please let us know so we can improve for all.
How to reach us
Our concierge team is available Monday through Friday. We prioritize every inquiry and aim for expected response times within 1 working day.
Email Us
concierge@morrowandmoss.co.uk
Call Us
+44 (0) 20 8123 4567
Live Chat
Available 9am - 5pm GMT